Privacy policy

Introduction

B'spoke is a brand of Epigenome.ai Fundamental Research Private Limited. At B'spoke, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

Information We Collect

• Personal Data: When you create an account, make a purchase, or sign up for our newsletter, we may collect personal information such as your name, email address, shipping address, and payment details.
• Usage Data: We collect information on how you interact with our website, including your IP address, browser type, and pages visited. This helps us improve your experience and optimize our services.

How We Use Your Information

• Order Processing: We use your personal information to process orders, manage payments, and deliver products.
• Communication: Your contact information allows us to send you updates, promotional offers, and respond to customer service inquiries.
• Improvement: Usage data helps us analyze website performance, enhance user experience, and improve our products and services.

Data Sharing and Security

• Third-Party Services: We may share your information with trusted third parties, such as payment processors and shipping providers, to complete transactions and deliver products. These parties are obligated to protect your data in accordance with our policies.
• Data Security: We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Cookies and Tracking Technologies

• Cookies: We use cookies and similar tracking technologies to personalize your experience, analyze site traffic, and enhance the functionality of our website. You can manage your cookie preferences through your browser settings.

Your Rights

• Access and Correction: You have the right to access, update, or correct your personal information at any time by logging into your account or contacting our support team.
• Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

• If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply request more information, please contact us:
  • Email: help@bspokewellness.com
  • Call/WhatsApp: +91 7428694696
  • Address: Unit No. 601, Tower 1, Worldmark, Sector - 65, Gurgaon - 122001 (Haryana)
  • Working Hours: 10:30 AM – 6:30 PM (Monday–Saturday)